Millions upon millions of websites, as well as all GoDaddy email accounts, were down yesterday due to a sophisticated hacking attempt. The sites went down in the early afternoon and stayed down until late last night due to a DNS service outage. The outage included GoDaddy.com itself. AnonymousOwn3r, an alleged leader of Anonymous, is claiming that he and...
Read MoreAre you trying to come up with new ways to generate revenue, but just can’t seem find the right techniques? Don’t worry; that’s normal. Traditionally, business owners cut costs to save money instead of finding new ways to bring in large sources of revenue. They lay off employees and cut wages, and the fact is that it works....
Read MoreRecently, two well-established and well-known home improvement businesses, Home Depot and Lowe’s, reported an astonishing fact to the media: if they were to provide better customer service, they would see more profit. Both companies are billion-dollar companies as it stands, but some studies indicated that they would see an extra 50% profit every year if they appealed to...
Read MoreCustomer service takes the brunt of complaints, pressures, and sacrifice in most businesses. Not only do they have to control costs, they often have to make customers happy, uphold policy, bring customers in, and smile the entire time they’re doing it. Because of the massive amount of responsibility that the department faces every day, excelling in one area...
Read MoreThe new customer service trends are coming in for 2013 already, and we’re not even done with 2012. Small businesses are getting polled, and one victor has started to emerge: personalization. Most small businesses have put this trend on their top three list, even if it wasn’t the top trend they predicted. The key to customer service plans...
Read MoreApple has chosen the perfect time to debut its mini-pad on the market. According to a new IHS report, the demand for smaller 7-inch screen models is rapidly growing. The demand for tablets in general has gone up 56% in less than a year. The projected shipments of large tablets alone this year are above 125 million, up...
Read MoreEvery inbound lead has the potential to become not only an excellent sale for your company, but a satisfied customer and a good testimony, too. And do you want to know the main reason many leads never turn into sales (and then repeat customers)? Follow-up. That’s it. Most companies don’t bother to follow up on their leads and...
Read MoreWe go over this a lot. But because September is National Preparedness Month, we think it’s important to go over it again. You simply never know when a disaster is going to strike your business. A single disaster or day of downtime can completely cripple you. If you don’t have a plan, you won’t be able to recover...
Read MoreThe new iPhone was finally officially announced, and details have been released. Here are a few actual facts about Apple’s new design to counter the dozens upon dozens of rumors released over the past few months. Taller, Thinner, and Yes, it has a Metal Back The official numbers are saying that the iPhone 5 is “18% thinner†than...
Read MoreHaving a strong, solid brand mostly has to do with consistency. Think about it for a moment. What’s the first thing you think about when you think Disney? Mickey Mouse, fairy tale castles, Snow White? There are tons of things we associate with the company, and it’s not because we’ve just “done†it – Disney has branded themselves...
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